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Urgent Care at Penistone Group Practice

Every day at Penistone Group Practice we have at least two GPs who form what is called the Urgent Care team.  In the past, they have been referred to as the duty or on-call GP.  With the help of the reception team, their job is to identify serious illnesses and offer timely advice and urgent treatment.  The Urgent Care team work closely with the health care assistants, nurses and clinical pharmacist who are based at the practice.  

However, it can be tricky knowing when to access the Urgent Care team, rather than arranging a routine GP telephone appointment. NHS England defines urgent care as “an illness or injury that requires urgent attention but is not a life-threatening situation”.   Urgent Care in general practice might include conditions requiring antibiotics for example chest, urine or skin infections.  It may also include the sudden onset of worrying symptoms such as severe abdominal pain or shortness of breath.  Urgent Care also includes serious symptoms linked to mental health conditions such as thoughts of suicide.

The setup of the Urgent Care team is very different to that of the GPs and nurses who are conducting routine appointments.  The focus of the GPs who work in the Urgent Care team is to rapidly identify what the urgent problem might be and what action needs to be taken.  Therefore, you will notice that conversations with the Urgent Care GPs are much shorter and focused than those with GPs in routine appointments.

In the vast majority of circumstances, a routine appointment with a GP offers you the best level of care. The GP has more time to speak to you in detail and help you with your concern and health problems.  If a receptionist or the Urgent Care GP feels that you may benefit from having a routine appointment then they will recommend this when you speak to them.

In addition to the Urgent Care team, the practice works very closely with other community health services such as the local pharmacies, opticians, and district nurses.  The reception team has been trained to know when to suggest these services. We also have links to 111 and iHeart Barnsley both of whom provide urgent care to patients here at the practice.

COVID Safe

Please always wear a face covering when entering the surgery.

The surgery is open to all patients who have a confirmed appointment. All Doctor appointment are initially by telephone.

If you need an appointment, you will be seen in a safe environment.

Appointments System

The surgery operates an appointment only system. Appointments to see the doctor or practice nurse team can be made by telephoning 01226 762424, or by using an online service.

We would encourage the use of Internet Appointment Booking. This will reduce telephone waiting times during busy periods. Please enquire at reception about applying to use this facility.

Phone lines open at 08:00am. The practice operates a telephone queuing system, and our receptionist will answer your call as quickly as possible. Urgent care appointments are available, a Doctor will call you back to make an assessment and an appointment if needed.

Appointments at Branch Surgeries

Surgeries at Thurgoland and Silkstone are booked by appointment only.

You can book your appointment by either telephoning Penistone Main Surgery on (01226) 762424 during opening hours or by going online.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

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